Purchase, cancellation and return conditions
Purchase conditions
To make a purchase, the user can send us their order online through the "shopping basket" system implemented on our website.
The prices of the products displayed on the Lassdive website include the Value Added Tax (VAT) that, where applicable, may be applicable.
When placing the order, the customer can freely choose to pay for purchases made by card (MasterCard, Visa, Visa Electron, etc.), by bank transfer or through the payment methods indicated by the website at the time of purchase.
PRODUCT PURCHASE
Form, costs and shipping time
Lassdive merchandise will be charged at the time of confirming the order. In the case of payment by bank transfer, we will wait for confirmation from the bank to proceed with the shipment.
The prices, photographs and characteristics of the products and the lists of accessories shown with each of the products are not contractual and may be modified at any time without prior notice. This limitation comes directly from the manufacturers' terms of their sales to wholesalers or Lassdive. Lassdive is the owner of the merchandise until full payment by the buyer.
The minimum shipping cost is €8 (VAT included) and will depend on the volume and weight of the order. The exact amount appears during the purchase process once the shipping address has been entered and before confirming the order.
If the order was placed on a holiday and it is in stock, the shipment will be made on the first business day. From that moment on, the order takes 48 to 72 hours for national shipments and between 7 and 15 days for international shipments. In the event that the order is not in stock, the shipment will be made as soon as Lassdive has stock again. The client will be informed of the delivery times and the monitoring of the process.
Transport times may be altered by extraordinary incidents by the carrier and by difficulties in the delivery of the merchandise. Lassdive undertakes to replace within a reasonable time any order that has been damaged or lost by said agency.
Legal guarantee, returns and exchanges
If the customer is not satisfied with the product purchased at Lassdive, they have the legal possibility of retracting it and obtaining a refund of the product or requesting an exchange.
In the event of a defective product, Lassdive will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract.
The customer will be able to choose between exchanging the product or a full refund of the amount. The user will have 30 calendar days to make the return, counting from the date of receipt of the order. To request the return of the order within the indicated period of 30 calendar days (right of withdrawal), the customer must notify it by email, by telephone or by regular mail within 7 calendar days after receiving the order.
The customer will send the product back to Lassdive via carrier with the shipping costs borne by the customer within the deadline, stipulating whether they wish to exchange the product or refund the amount, to the following address: C/Gavarres 38, 17258, l 'Estartit.
In order to be refunded or replaced, the products must be returned complete, in their unbroken original packaging, in perfect resaleable condition, accompanied by a photocopy of the purchase delivery note. Merchandise that does not comply with these conditions will have its refund denied.
If it is a refund of the amount, Lassdive will return the purchase money through bank transfer to the account indicated by the customer or by credit to their credit/debit card within 2 months from the date of receipt of the the return of the merchandise.
In the event of a change, Lassdive will make the change and send it to the customer at no cost to them. If a product other than the one requested by the customer is delivered by Lassdive in error, the correct product will be delivered without any additional charge to the buyer.
PURCHASE OF ACTIVITIES
Shape
The prices, photographs and characteristics of the activities are not contractual and may be modified at any time without prior notice.
Legal guarantee, cancellations, returns and exchanges
In the event of cancellation of the activity by Lassdive due to weather or force majeure, the client may choose between a change in the date of said activity or a full refund of the reservation amount.
In the event that the client cancels the activity before 72 hours of the completion date established for said activity, the client has the right to a full refund of the reservation amount except for the bank charges generated by said refund.
In the event that the client cancels the activity before 48 hours of the completion date established for said activity, the client has the right to a refund of 50% of the reservation amount less the bank charges generated by said refund.
In the event that the client cancels the activity within 48 hours prior to the date of completion established for said activity, the client does not have the right to a refund of the reservation amount.
Activities purchased through the Gift Voucher option do not have the right to a refund.
The client can change the date and/or time of the reserved activity up to 48 hours before the date and time established at the time of booking and provided that Lassdive has new dates and times for this.
If it is a refund of the amount, Lassdive will return the reservation money via bank transfer to the account indicated by the client or by credit to the credit/debit card with which the payment was made.
According to Decree 56/2003, for the participation of minors in Lassdive activities, regulated by this Decree, it will be an essential and mandatory condition that Lassdive has prior written authorization from parents or guardians, in which it must record the identification of the activity or activities that are authorized, once the information about the activity is known.
Lassdive may require age, physical condition and health conditions to be able to practice any of the activities it offers, conditions that must be justified by the characteristics of the activity, by the conditions in which it must be practiced or by other duly motivated circumstances. .
In those activities whose practice entails a special technical difficulty or a significant risk for the practitioners, Lassdive may limit its offer to people who have the necessary knowledge and execution capacity.
In the activities of freediving and scuba diving courses, Lassdive may refuse to carry out the activity to any client who does not present a medical certificate and that said certificate declares him fit to practice underwater sports in force (less than 2 years old).
In the guided apnea and scuba diving activities, the client is obliged to present to Lassdive their diving or apnea certification that declares them suitable for its practice, personal insurance for the practice of diving or apnea and the current medical certificate ( age less than 2 years) that declares you fit for underwater activities.